SupportWeb

We are here to help you maximize the value of your Scribe investment.  When there is an issue we hope to resolve it as quickly as possible, so we recommend the following

1 – If you are working with a partner, start with that partner, they are your first line of support and often can resolve your problem quickly

2 – Review the free resources available to you at www.scribesoft.com/support. Specifically check out the Knowledgebase and the Scribe Help Library

3- Purchase a support incident and log into SupportWeb to get help

What is a Support Incident?

Support Incidents are used to address any of the following items:

• Failure of the software programs to perform in accordance with the related documentation in any material respect
• Any encountered error that affects software program performance
• Specific questions about the operation of the software or feature capabilities

Use of support incidents is not intended to address design related questions, explanation of procedures outlined in the software documentation, or to take the place of Scribe Training or Consulting Services. Incidents initiated between 4:00am and 8:00 pm EST Mon-Fri will be responded to the same day.

All Incidents must be registered with Scribe via Scribe SupportWeb or the Scribe Technical Support Hotline.

• SupportWeb: http://www.scribesoft.com/SupportWeb.asp
• Technical Support Hotline: +1 603-622-5109 option 3

For critical issues, please phone the Scribe Technical Support Hotline to speak with a Support Representative.