At Scribe, we are devoted to finding the best and brightest team members to join us in Manchester, New Hampshire, less than an hour from Boston. If you’re smart, dedicated and good at what you do, then we’re interested in talking to you. We have a casual and flexible work environment with a great group of smart people.
We’re growing, we’re profitable and we’re dedicated to leading the data integration market. Check out our current openings. If you don’t see a position that matches your interests, check back again soon, we’re growing – fast – and new positions become available often.
The following positions are available:
Technical Support Engineer – Level II
Position Type: Full time, Exempt
Salary: Commensurate with experience
Description:
Technical Support Analyst Level II reports to the Services Director. The responsibilities for the position combine software technical support and systems analysis, training, and consulting focused on helping Scribe's customers and resellers be more successful using its products. The position requires a well-rounded professional with experience in the software industry and customer facing skills that can be applied to the broad areas of responsibility.
Responsibilities:
Responsibilities include, but are not limited to:
- Resolve 2nd level technical support cases and per incident paid support cases thorough analysis and systematic procedures to Scribe’s Resellers and End-users
- Escalate to and work with Scribe Product Development on challenging issues
- Contributing to the development of technical resources such as knowledge base articles and technical documentation
- Designing, developing or duplicating customer’s data migration/integration solutions
- Clearly documenting problem descriptions, defects, and resolutions in the technical support system
- Providing remote consulting services
- Developing end-user prototype solutions
- Delivering training to partners and customers, primarily by the Web
- Maintaining relationships with OEM partner help desks including training and escalation process
- Some travel could be required to deliver on site training and consulting on a very limited basis
Required Skills:
- Extensive experience with relational databases, SQL queries, and data conversion/integration
- Experience with Microsoft Dynamics GP, CRM, NAV or AX or other CRM and ERP applications such as Salesforce.com, Saleslogix, or SAP is highly desired
- DBA background is highly desired
- Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
- Well-developed organizational skills, a detail orientation and the ability to work both independently and as part of a team are essential
- Strong problem-solving skills.
- Experience with Windows administration and networking
- Prior training and consulting experience.
- Desire to learn new things
- Positive Attitude
Education:
- BA/BS Degree in computer related course of study
- Computer and software certifications are a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Services Director
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Inside Sales Representative
Position Type: Full time
Salary: Commensurate with experience
Position Description:
The Scribe Inside Sales Representative position reports directly to the Director of Sales and is responsible for generating an annual sales quota revenue to Scribe for Scribe Online Data Replication and Data Integration Services sold directly and through the Scribe Online website.
Responsibilities:
Responsibilities include, but are not limited to:
- This inside position requires the majority of time to be spent on the phone in cold calling prospects to promote and sell Scribe Online Data Replication and Data Integration Services to achieve annual sales revenue quota.
- Calling into Scribe Online ‘free trial’ users to convert them to contracted customers to achieve annual sales revenue quota.
- Ability to effectively demonstrate Scribe Online Data Replication and Data Integration services capabilities.
- Ability to effectively present Scribe company overview and value proposition of Scribe Online Data Replication and Data Integration Services, as well as all Scribe software and products and add-on services.
- Provide a weekly forecast of assigned business and meet weekly with Sales Management to review opportunity pipeline.
- Use of Scribe CRM system (Salesforce.com) and Microsoft Office tools.
- Travel (minimal - approx. 10%) within region to vendor, and/or customer events.
Requirements:
- Self starter, ability to work independently, have a ‘hunter’ and ‘closer’ mentality
- Ability to engage with and negotiate with all levels of organization (C-Level, Director Level, Mgt. Level, User level)
- Bachelor Degree or equivalent experience
- 1 to 3 years inside selling experience, preferably with an online (cloud-based) software or services provider, minimum with a software company
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
ISV Sales Engagement Representative
Position Type: Full time
Salary: Base, plus variable compensation, commensurate with experience
Position Description:
The Scribe ISV Sales Engagement Representative position reports directly to the Vice President of Sales and is responsible for fostering field sales engagement between Scribe Account Executives and Regional Sales Managers and field sales and technical teams of Scribe supported CRM and ERP application vendors and newly recruited ISVs in the Scribe Partner Program.
Responsibilities:
Responsibilities include, but are not limited to:
- Work closely with Scribe Marketing teams and Partner Development Managers to help develop and to insure that the appropriate lead generation, field based sales engagement activities, and field based vendor and ISV event participation activities are being developed and rolled out to promote Scribe throughout the Scribe supported CRM and ERP application vendors’ field selling organizations as well as newly recruited ISVs in the Scribe Partner Program. Direct engagement with field sales teams (both Scribe and vendor/ISV) in the implementation of these activities is the focused responsibility of this position.
- Work with Scribe Account Executives and Regional Sales Managers to provide a weekly forecast of assigned business and aid the Scribe sales teams in building, managing, and closing a vendor/ISV based pipeline of opportunities. Meet weekly with Sales Management to review this vendor/ISV based opportunity pipeline.
- Use of Scribe CRM system and office productivity tools.
- Travel (approx. 50%) within region to vendor, and/or ISV sales events.
Position Location:
Manchester, New Hampshire or field based.
Requirements:
- Self starter, ability to work independently, have a ‘hunter’ and ‘closer’ mentality
- Ability to engage with peers and field sales management in the software sales industry
- Bachelor Degree or equivalent experience
- 2 to 5 years selling experience, preferably with an online (cloud-based) software or services provider, minimum with a software company
- Ability to excel in a ‘team’ environment
- Must possess ‘excellent’ presentation skills
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Pre-Sales Engineer
Position Type: Full time
Salary: Base, plus variable compensation, commensurate with experience
Position Description:
This is a hands-on position reporting to the Director of Technical Resources. The primary objective of this position is to provide technical pre-sales support for Scribe’s sales team, Scribe’s partners, and Scribe’s customers. The person in this position will focus on providing remote sales support to Scribe’s European sales team with working hours tailored to that geography. Responsibilities include providing knowledge transfer through pre-sales and post sales technical support, the development of technical sales materials, training, and technical consulting.
The ideal candidate should have the combined technical skills and interpersonal communication skills to effectively communicate about Scribe’s products with both technical and business audiences. The ideal candidate should also project energy and enthusiasm for Scribe’s products.
Responsibilities:
- Answering questions about Scribe’s products by email, telephone, or web meeting
- Monitoring and answering of questions sent to the pre-sales email mailbox
- Creating and performing Scribe product demonstrations and webinars
- General and custom technical pre-sales calls with vendors and prospects in support of all sales opportunities for Scribe
- Assisting partners and customers with creating proofs of concept
- High level end user, reseller, vendor product technical presentations
- Position Scribe’s products relative to competitors from both the business and technical perspectives
- Development and updating of technical collateral:
- Multi-media sales tools (eg; PowerPoint, recorded video presentations)
- Product positioning
- Competitive positioning
- Project scoping tools
- Providing Scribe consulting and training as required, onsite and web delivery
- Travel (approximately 10%) as required in support of events, tradeshows, partner and customer visits
Skills and Experience:
- Strong oral and written communication skills
- Experience representing technical products in a sales process
- Experience with data integration and/or migration between business applications required
- Training, consulting or technical support experience with mid-market CRM or ERP applications
- Training, consulting or technical support experience with mid-market or enterprise data migration and integration applications or toolkits a plus – preferably Scribe, Pervasive, Informatica, or Cast Iron
- Strong relational database skills with the leading databases including Oracle and SQL Server
- Experience with XML, message queues, and Web Services are a plus
- Problem solving skills
- Strong computer skills with applications for Microsoft Windows
Education:
- BA/BS Degree in computer or business related course of study
- Computer and software certifications are a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
C++/C# Software Engineer
Position Type: Full time
Salary: Commensurate with experience
Location: On-site only, Manchester, NH
Position Description:
The Software Engineer reports to the Development Manager and is responsible for the continuing design, development and maintenance of Scribe’s products. Scribe’s products are built on Microsoft’s MFC and .Net platforms utilizing Agile development processes and methods. The successful candidate will be a self-directed, process-oriented individual with strong verbal and written communications skills.
Responsibilities:
- Design, code, unit test and maintain Scribe’s products using Visual Studio C++ and C#
- Work collaboratively with the development team to design and build world class products
- Work with QA to develop and maintain test plans and enhance the testability
- Work with Technical Communications to develop product documentation
- Research new technologies that impact Scribe’s products or application space
- Support product support in diagnosing and resolving customer problems
- Maintain a current knowledge of industry tools, trends and technology
- Be a key contributor to all efforts of the development team
Required Skills:
- Strong application and service development in the Windows environment, using Visual Studio C++ (unmanaged) and .Net C# (managed)
- Strong experience using and building COM components in C++
- Experience with MFC
- Experience using ATL
- Experience with .Net COM interoperability
- Experience with unit testing using tools such as MSTest, NUnit or MBUnit
- SQL/database skills with MS SQL Server, MySQL, Oracle or DB2
Other Desired Skills:
- Experience with Unicode support to C++ applications
- Experience with VB6
- Data migration and/or integration experience
- Familiarity with CRM or ERP applications a plus (Salesforce.com, Microsoft Dynamics (CRM, GP, NAV, AX, SL), Sage (ACT!, SalesLogix, Peachtree, MAS90, MAS200, MAS500), SAP, QuickBooks), and their APIs (as appropriate)
- Experience with WCF or other Web Service technologies
- Experience with Silverlight or WPF
- Experience with Agile development processes
Experience/Education Requirements:
- Bachelor’s Degree
- Two years of professional software development experience on the Windows platform using Microsoft tools and technologies
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
SQA Engineer
Position Type: Full time
Salary: Commensurate with experience
Position Description:
The SQA Engineer is responsible for the quality assurance testing of Scribe’s products which are built on Microsoft’s .Net platform utilizing agile development processes and methods. This position will work closely with Scribe’s software engineers to validate new/existing features and verify the production readiness of the product. The ideal candidate will be an analytical, innovative, and self-motivated individual who is eager to develop new skills while evolving existing strengths. This is a mid to senior-level position reporting to the manager of the SQA Team.
Responsibilities:
- Develop, document, and maintain test plans and scripts
- Execute test cycles defined for each product release milestone
- Track and report quality metrics for every release project
- Assist in managing QA environment and test beds
- Work with the engineering team to enhance the testability of the product, including execution of new and/or existing automated tests
- Participate in product specification and documentation reviews
- Assist in troubleshooting issues from customer support and other internal departments
- Assist in streamlining overall software quality process and procedures
Required Skills:
Candidates must possess the following skills:
- Solid knowledge of software development life cycles and configuration management
- Considerable experience in testing back-end components of client/server and/or web-based products
- Solid experience in testing front-end components of client/server and/or web-based products
- Good SQL and database skills with Microsoft SQL Server or other database technologies
- Experience using a variety of toolsets, utilities, and scripts when testing front-end or backend components
- Strong verbal and written communications skills
- Self-directed and process-oriented
Desired Skills:
Outstanding candidates will also possess one or more of the following skills:
- Working knowledge and/or experience testing SaaS-based products, web/cloud-based technologies, web services
- Working knowledge and/or experience testing Microsoft .NET-based products that utilize any of the following: WCF, Silverlight, SQL, XML and similar technologies
- Experience working with CRM and/or ERP systems (i.e., Dynamics CRM, Salesforce, Dynamics NAV, Dynamics AX, or Great Plains applications) a plus
- Data migration and/or integration experience a plus
- Experience with agile/scrum methodologies
- Working with offshore resources a plus
Experience/Education Requirements:
- 3+ years working as a SQA Engineer or similar role
- Computer Science degree or equivalent experience
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Project Manager
Position Type: Full time
Salary: Commensurate with experience
Position Description:
The Project Manager will be a major contributor to the future success of the company and will serve as a key member of the development team, working closely with the Development Manager, QA Manager and Product Management. This position will report to the VP of Engineering.
The Project Manager will:
- Lead teams in the delivery of high-quality software by applying Agile methods
- Be responsible for reporting of sprint and release progress including any risks or impediments
- Shield teams from external interferences during sprints, escalate as necessary
- Act as the focal point for project communication, both within team and across team boundaries
- Be responsible for sprint planning and execution
- Facilitate meetings and stand-ups
- Guide team progress, with a focus on delivering value quickly
- Create an environment of team spirit and excitement around what is being delivered
Requirements:
Candidate must have the following attributes:
- 4+ years of experience as a software Project Manager using Agile techniques
- 4+ years of additional experience in other software development roles
- Advanced understanding of and experience with Software Development project life cycles, as well as advanced project management skills
- Impeccable communication and cross-team coordination skills
- Solid oral, written, and presentation skills
- Excellent ability to multi-task and prioritize work load
- Ability to manage more than 5 projects simultaneously
- Experience leading a distributed team
- Ability to grasp complex technologies, concepts and ideas
Additionally, strong candidates should have one or more of the following attributes:
- Scrum master certification (CSM)
- Experience leading offshore development teams
- Experience working on large scale projects
- Global or international project management experience
Personal Attributes:
- The ideal candidate must have an 'ownership mentality
- Self-directed
- Results oriented
Education:
Bachelor’s degree or formal training in a related field
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
C# Adapter Engineer
Position Type: Full time
Salary: Commensurate with experience
Position Description:
The Adapter Engineer reports to the Development Manager and is responsible for the continuing design, development and maintenance of Scribe’s products. Scribe’s products are built on Microsoft’s .Net platform utilizing agile development processes and methods. The successful candidate will be a self-directed, process-oriented individual with strong verbal and written communications skills.
Responsibilities Include:
- Work collaboratively with the development team to design and build world class products
- Design, code, unit test and maintain Scribe’s products using Visual Studio and C#
- Work with QA to develop and maintain test plans and enhance the testability
- Work with Technical Communications to develop product documentation
- Research new technologies that impact Scribe’s products or application space
- Maintain a current knowledge of industry tools, trends and technology
- Be a key contributor to all efforts of the development team
Required Skills:
Candidates must possess the following skills:
- Strong component development and debugging skills in the Windows / .NET environment using C#
- Experience with unit testing using tools such as MSTest, NUnit or MBUnit
Desired Skills:
Outstanding candidates will also possess one or more of the following skills:
- Experience with agile development processes
- Data migration and/or integration experience
- Familiarity with CRM or ERP applications a plus (Salesforce.com, Microsoft Dynamics (CRM, GP, NAV, AX, SL), Sage (ACT!, SalesLogix, Peachtree, MAS90, MAS200, MAS500), SAP, QuickBooks)
- SQL/database skills with MS SQL Server, MySQL, Oracle or DB2
- Experience with WCF or other Web Service technologies
- Experience with Silverlight or WPF
Experience/Education Requirements:
- Bachelor’s Degree
- Two years of professional software development experience on the Windows platform using Microsoft tools and technologies
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Senior Sales Engineer
Position Type: Full time
Salary: Base, plus commission, commensurate with experience
Position Description:
This is a hands-on position reporting to the Director of Technical services. The primary objective of this position is to support the Scribe Enterprise Sales and Business Development teams by providing sales engineering support to Scribe’s partners and prospective customers. This position spans Scribe’s product line including the on-premise Insight product and the integration as a service Scribe Online product. Responsibilities include providing integration design help to independent software vendors, systems integrators, and enterprise corporate IT organizations. Responsibilities also include the development of technical sales materials and delivering technical training.
The ideal candidate has the combined technical skills and presentation skills to effectively communicate about Scribe’s technical product with both technical and business audiences, and should project energy and enthusiasm for Scribe’s products.
Responsibilities Include:
- Work directly with partners and prospective customers to understand integration requirements and recommend integration design.
- Create and present product presentations, demonstrations, and Q&A sessions.
- Provide guidance and assistance to Scribe’s partners as they implement solutions using Scribe’s connector SDK.
- Develop proof of concept solutions as directed by the Scribe’s Sales team. This can include developing proof of concept connectors for Scribe Online.
- Deliver presentations and participate in panel discussions at industry and partner events.
- Create reusable product demonstrations and presentations to be used by Scribe’s partners and by Scribe’s sales team to close new business and strategically position Scribe’s product in the market.
- Position Scribe’s products relative to competitors from both the business and technical perspectives.
- Provide training and expert technical content within Scribe’s partner community.
- Conduct technical demonstrations and presentations at trade shows.
- This position will be based at Scribe’s office in New Hampshire and could involve travelling up to 8-10 times per year. The travel will typically be in North America, but could also include Europe.
Skills and Experience:
- Strong oral and written communication skills
- Experience representing technical products in a sales process
- The ability to communicate clearly the strategic value and competitive differentiators of a product and demonstrate specific product features and capabilities to reinforce the value and differentiators is essential
- The ability to understand the needs and motivations of an individual or group and optimize communication to address those needs and motivations is required.
- The ability to understand the company’s overall business and market vision and clearly articulate that vision to prospects, customers, and partners is essential
- .NET programming experience
- Experience with data integration or migration between business applications is required
- Training, consulting or technical support experience with mid-market CRM or ERP applications
- Training, consulting or technical support experience with mid-market or enterprise data migration and integration applications is a plus – preferably Scribe, Pervasive, Informatica, or Cast Iron
- Strong relational database skills with the leading databases including Oracle and SQL Server
- Experience with XML, message queues, and Web Services are a plus
- Problem solving skills
- Strong computer skills with applications for Microsoft Windows
Education:
- BA/BS Degree in computer or business related course of study
- Computer and software certifications are a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
